Companion Pet Clinic

Companion Pet Clinic

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3068 Lancaster Dr NE, Salem, OR 97305, USA

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(503) 588-1603

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Dana Beals

4 weeks ago

This place is a literal joke. They tell you to call first thing, depending on the day, to get an appointment which today happened to be Sunday. So I call at 9:30 like I was instructed to do. The line is busy so of course I keep trying. I FINALLY get through to a person at 10:10am after calling 32 times, only to be placed on hold for another 15 minutes. I also sent an email thinking maybe the phone was just off the hook and they hadn’t noticed since they were technically “open”. When someone finally gets to the phone she tells me they’re booked up already and said to me “oh honey people call hundreds of times doesn’t mean they get an appointment”. Then she hung up on me after I started to express my frustration and worry for my dog. I will never recommend this place to anyone or ever come back. My dog was having an allergic reaction which didn’t show cause for an ER trip but she definitely needed to seen. I called yesterday and told them what was going on so they were aware of how severe her reaction was. No compassion was shown or even care for my animal. Save yourself the stress and time by going somewhere else.

kristina Francis

2 weeks ago

Dr Mills is very personal and competent! He answered all my questions with no problems and made up a good treatment plan for my cat. All the techs are very good too!

Cheryl B.

a month ago

Horrible to call morning of, but exotic pet vet is now available a lot more hours! Staff are knowledgeable and caring, but could work on communicating better amongst themselves and with customers. Dr. Mills is thorough and listens to the pet owners concerns. Great overall experience!

Faith Reed Tijerino

a month ago

I will always, always, always recommend this clinic! The same day visits are convenient, it can be frustrating to be booked out so far at other vets. The staff is always very friendly and clearly dedicated to patient care. I’m always so relieved to bring him in. However, the staff (as well as the patients and owners but we’ll get to that later) deserve a better phone system. They seemed exhausted already when I called in, which is NO FAULT OF THEIR OWN, because their job should be to take care of the patients, not untangle a poorly set up phone system. They shouldn’t be de-escalating owners who are already in stressful situations with ill companions and are now upset about having to hurdle over a poor phone system. The phone system is bad all around, employees and owners alike. I’m very fortunate that our hedgehog only has the itchies, so I wasn’t in such a rush to get in, but I had to dial 165 times. I can’t imagine how I would feel if he was more critically ill. I’m begging the owners of this business, for the sake of your incredible employees, as well as your patients, get a better phone system, this simply isn’t cutting it.


a month ago

Very unhelpful😡 even though been taking my pets have went there for years . Called west salem veterinarian clinic. Very helpful and gave me some places for end of life care. I used Lap of love and they were amazing.

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About Requesting Your Pet’s Records

With Great Pet, you can get the most up-to-date copy of your pet's medical records from Companion Pet Clinic in just a few simple steps! Your pet's medical records are often required when booking local pet services like grooming, daycare, and training. They can also be used when traveling, staying in hotels, and more.