a year ago
We brought our beloved dog Daisy in and worked with Dr. John a few years ago. Unfortunately she passed a few days later. Dr. John was very sweet and caring. With the new owner, we thought we'd try again, and I'm sad I didn't look closer at all of the 1 start reviews for unprofessionalism and rude staff. Definitely not the experience we remember. There was a miscommunication between us and I called to let them know what I believed happened. They, both the doctor and front office staff, wouldn't let me get a word in to explain and went so far as to say I was lying. When I had proof of what occurred, they didn't even want to see/hear it and cut me off several times. It's sad that they wouldn't want to know what happened, so they could avoid this in the future with other customers. I am surprised how I was treated by the front office staff, but even more so by the owner herself. I guess it comes down to tone at the top. We won't be coming back, and I can't recommend them to anyone!
a month ago
Our pets have been going here since we moved here in 2013. They are patient and loving to our pets. When we had to put our 15 year old baby dog down last year they really helped the process. They gave us all the time we needed and made it painless for our pup. We will never go anywhere else. Our kitty is all we have left and he's getting older. We know he's in good hands here.
2 months ago
Amazing staff, always a friendly staff member to assist you with all your animal needs.they truly care about the well-being of your furry friend
a month ago
the vet and staff are great. they clearly understand cats and also listen to the owners. puuuurfect.
2 months ago
My elderly mother, of whom is on a fixed income, brought in a rescue kitten with respiratory problems. After a fifteen minute visit, in which only basic antibiotics were provided, she was presented with a three hundred dollar bill. Best Friends even tacked on 3 cans of cat food she didn't even need for an extra 10.50. Shame on you, your greedy practice just made this month extremely financially difficult for one senior who was trying to do some good.
About Requesting Your Pet’s Records
With Great Pet, you can get the most up-to-date copy of your pet's medical records from Best Friends Animal Hospital in just a few simple steps! Your pet's medical records are often required when booking local pet services like grooming, daycare, and training. They can also be used when traveling, staying in hotels, and more.